v2.1, Last updated: Monday, May 27, 2019
This Data Governance Policy covers any data you enter to our primary product eZuite at www.ezuite.com or any other fully owned product or service by Enhanzer (Pvt) Ltd. It does not cover any third party or affiliated partner product. Please refer to the data governance policy of the respective partner if you are using products or services form one of our partners.
We take every possible measure to ensure the safety of your business data. We follow an array of strict rules and best practices to make sure your application experience is secure.
However, we do not have control over or access to your client device that you use to access the eZuite Portal. We recommend that you adhere to a set of minimum-security standards when using eZuite. In the case of your client device is compromised by a Virus, Malware, Ransomware or any other harmful artifact you should immediately inform us via email@example.com or via your primary sales contact from Enhanzer. A compromised client device could result in compromising your business data.
You. All data entered into eZuite will be owned by the customer and we consider ourselves as the temporarily custodian for the period of using our products or services.
Only our customers have access to their data and can be accessed via eZuite or in the form of an encrypted data backups. Enhanzer employees or any other personal from our suppliers or partners do not have access to customer data.
We will be using your data only to provide the services and features as per the agreement signed which may include troubleshooting or personalizing your experience in using our products.
We use Microsoft Azure as our cloud service provider. Please refer to the Azure Trust Center https://azure.microsoft.com/en-us/overview/trusted-cloud/ for more details on how Microsoft Corporation manages data on Azure data centers. Our primary application and data hosting location is Singapore and the backup location is Hong Kong.
Your live data will be kept in the main databases and other forms of secure storages during the period you use our services.
In the case of you deciding the discontinue using our services we will securely remove all your data from the live environment within 72 hours of termination of the agreement. However, backups will remain in our storages for a period of 12 months, unless instructed by you to remove immediately.
By default, we perform daily backups of your data and will be stored in Microsoft Azure. We recommend keeping the backups in our storage locations. In a situation where you require to retain them in a private sever location owned by your organization, you will have to implement the required security practices and we do not take the responsibility of the safety of data stored in the third-party location.
Unfortunately, the transfer for information via the Internet is never entirely secure, which is why we cannot guarantee the security of the data transferred via the Internet. We protect our website and other IT systems against loss of availability, integrity and confidentiality through suitable technical and organisational measures.
In a case of a data breach within your (customer) organization, it should be informed in writing (email) to firstname.lastname@example.org, within 48 hours of the incident.